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Patient Advocate

Helping to ensure the delivery of outstanding hospitality services in addition to proactive issue management, Patient Advocates cover all NothShore University HealthSystem hospital locations and Medical Group. Working with all service providers in the extended NorthShore network, both clinical and non-clinical, each member of this group understands and appreciates the positive impact that consistently excellent service delivery can make to a person's day, and life.

Whatever brings us together, Patient Advocates can help to connect you with a solution. We can assist you directly or indirectly; helping patients, physicians and employees navigate the system. Some examples of the services we can provide are

  • Providing orientation tours
  • Helping to resolve patient issues
  • Facilitating resolution and closure in quality of care issues
  • Recommending local hotels and restaurants

If you would like assistance finding your destination within Glenbrook Hospital, Patient Advocate representatives are available to personally escort you. For access to a Patient Advocate, please call 847.570.1536 or email concierge@northshore.org. You may also contact the hospital operator Monday through Friday 8 a.m. to 4 p.m. to direct your call.