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Visitor Guidelines & Hours

Visitor Guidelines

  • Masks are required for all, regardless of vaccination status.
  • Visitors must self-screen for COVID-19 symptoms before entering the hospital or care site.
  • Wash hands frequently with soap and water or hand sanitizer.

Intensive Care Unit

  • 11:00 a.m. - 8:00 p.m. daily. Only two visitors at a time. Visitors must be at least 12 years old. Visitors will follow established ICU safety guidelines. Exceptions to these hours will be made based on the patients' condition.

Medical Surgical Units

  • 11:00 a.m. - 8:00 p.m. daily. Only two visitors at a time.


  • Visiting hours for persons other than parents are 11:00 a.m. - 8:00 p.m. Also see “Pediatrics” under “Women’s Hospital” below.

Adult Psychiatry

  • 11:00 a.m. - 7:30 p.m. daily. One visitor daily for 30 minutes. Visits must be scheduled with the unit.

Women’s Hospital

  • Antepartum (Before Labor and Delivery) 11:00 a.m. - 8:00 p.m. daily. Support person may spend the night. Two visitors per day (not including support person) during visiting hours.
  • Labor and Delivery 11:00 a.m. - 8:00 p.m. daily. Support person (overnight privileges). One designated visitor and one doula that meet criteria (does not count as a visitor). No Children under the age of 18.
  • Mother and Baby: 11:00 a.m. - 8:00 p.m. daily. Support person (not counted). Two designated visitors per day. Sibling visitation time frame is 4:00 p.m. to 6:00 p.m. Siblings must pass health screening and have designated adult supervisor (not patient).
  • Pediatrics: 11:00 a.m. - 8:00 p.m. daily. Parents/guardians and two designated visitors per day.
  • Infant SpecialCare Unit: 24 hours a day. No visitors under 18 years of age. Parents only with one per bedside at a time. Able to visit 24 hours per day except at shift change.

Lounges and Waiting Rooms

There are lounges for patients and their visitors on most patient floors. The waiting room for families of ambulatory surgery patients is on the third floor of the Main Entrance Atrium. It can be accessed directly from the 5th level of the parking garage. The waiting room for families of intensive care patients is on the third floor, north end of the Searle Pavilion. Visitors may use the B, C or D banks of elevators.

Discharge Procedures

The patient's physician will let them know when they may go home after discussing their post-hospital care. The discharge hour is 11 a.m.

Infection Control

Please observe general hygiene practices, including disinfecting your hands upon entering and leaving the room. (Alcohol-based hand gel dispensers are placed conveniently for this purpose.) Please refrain from visiting the patient if you have, or have been exposed to, a cold, flu or other illness. If you are visiting a patient who has been placed under special infection-control precautions or isolation, please read the isolation signs, check with the patient’s nurse, and make sure you understand and cooperate with the required precautions. If you have questions, please contact the Infection Control Department at 847.570.2420.

No smoking is allowed at NorthShore University HealthSystem facilities including outside grounds and parking structures.