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Enhanced Telehealth

You’re only 2 steps away from taking charge of your health

Congratulations! You will soon be making the most of your health and your time by experiencing the convenience of NorthShore’s Enhanced Telehealth Visits. We strongly encourage you to take the steps outlined below today—before you need us. Because there’s nothing more frustrating than trying to activate a new device or account when you’re sick, or tired or rushed.

Step 1

Sync your TytoCare device to your NorthShoreConnect Account

Step 2

Schedule an educational visit to test your device with a NorthShore provider—it’s free

Step 1

Sync your TytoCare device to your North&#173ConnectNorthShoreConnect Account

Set up now and you'll be ready to go in less than 30 minutes. Watch the tutorial video first and then follow these instructions:

  • INSTRUCTIONS
    • Download the NorthShoreConnect and TytoCare apps. On your smartphone or tablet, download and log into your NorthShoreConnect account. If you don’t have a NorthshoreConnect account, account please visit northshoreconnect.org to create one. Download the TytoCare app, but do NOT create a username and password.
    • Open the NorthShoreConnect app and find TytoCare. In your NorthShoreConnect app, tap the "Your Menu" button and select "TytoCare Setup" from the menu.
    • Complete TytoCare Setup and Tyto Academy. Follow the device pairing instructions and complete the Tyto Academy tutorials, in the TytoCare app. It may be helpful to have someone assist you during the tutorials.

      (Additional information, including video tutorials, will be shared via email. Please ensure that messages from support@tytocare.com are not directing to your SPAM or JUNK folders)
Watch Video Tutorial
Step 2

Schedule an Enhanced Telehealth Visit

You’re all synced up, now let’s get you scheduled for that free educational visit. Watch our helpful tutorial video, then follow these instructions:

  • INSTRUCTIONS
    • Log in to your NorthShoreConnect account. Click "Visits," then "Schedule an appointment" in the Appointments and Visit Summaries section.
    • In the "Tell us why you’re coming in" menu, choose "Tytocare Video Visit." Select "I have purchased and received a TytoCare device," and acknowledge you are in the state of IL.
    • Select your visit type and choose a time that works for you, schedule your appointment, then complete eCheck-in (found in the "Visits" section).

    The day of your visit follow these steps to connect to your TytoCare Video Visit.

Watch Video Tutorial

If You Need Support

Call the NorthShoreConnect Support Line (847-425-3900) for account creation, login, proxy access issues or NorthShoreConnect app error messages.

If you would like to return your device, you can receive a full refund within 30 days of purchase. To start this process, please email tytocarereturns@northshore.org

Call TytoCare Customer Service 1-866-971-TYTO (8986), option 2, or email support@tytocare.com for Tyto pairing issues and Tyto error messages

The power of peace of mind

With NorthShore Enhanced Telehealth Visits there is no compromising when it comes to your health or the health of your family—only peace of mind.

With NorthShore Enhanced Telehealth Visits there is no compromising when it comes to your health and the health of your family—only peace of mind. And TytoCare integrates with your NorthShoreConnect account to make scheduling and record keeping easier too.

Trusted providers

You'll always be seen by a dedicated NorthShore provider. Children can be seen by their pediatrician.

Skip the wait

No leaving home sick, waiting, added germs or tantrums (your kids’ or yours).

Fast prescriptions

If a prescription is needed your provider can fill it/authorize it for you after your visit.

Cohesive care

Your visit will be entered into your NorthShore electronic medical records.

Frequently Asked Questions

  • When are Enhanced Telehealth Visits available?

    Appointments are available:

    • Monday–Friday, 9am to 7pm
    • Saturday/Sunday, 8am to 5pm
    • Visits are not available on major holidays—New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day

    Once you begin setting up your appointment, you will be offered an upcoming appointment time with options for immediate same-day care

  • What do I need to get started?

    You will need a:

    • TytoCare device
    • Smartphone or tablet
    • The TytoCare app
    • NorthShoreConnect account
    • 2.4 Ghz Wi-Fi or hotspot connection
  • What type of smart device do I need to use TytoCare?

    The TytoCare app works with iOS (latest two versions and Android (4.4.4 and above). Here are the specific requirements:

    • Apple device users—iOS 10 or newer; iPhone 5S, iPad Air, iPad mini, iPod touch 6, plus newer models
    • Android device users—Android 4.4.4 or newer
    • Samsung Galaxy S5, S6 plus, Note 5, A7, J7 and up, LG G4 and up
  • What type of provider will I see during my visit?

    These visits are staffed by NorthShore Immediate Care and NorthShore Pediatric providers. You will be prompted to choose a provider type when scheduling an appointment.

  • Can multiple members of one household use the device?

    Multiple members of a household can use the same TytoCare device. It will need to be paired separately to each household member’s NorthShoreConnect account. NorthShoreConnect accounts can be established for household members 12+.

  • Who can see my exam data?

    TytoCare lets you send exam data over an encrypted, secure network. Your information will be stored in your NorthShoreConnect account. This data is then stored on a cloud platform that meets privacy standards of the Health Insurance Portability and Accountability Act, also known as HIPAA. You and your healthcare provider determine who can access your medical records.

  • Does health insurance cover the cost of a NorthShore Enhanced Telehealth Visit Powered by TytoCare?

    Virtual visit coverage continues to be updated by insurance plans regularly. We recommend calling your insurance provider to determine if virtual appointments are covered under your insurance plan. Please note that payors who cover virtual visits may not cover all types of appointments. Any non-covered services are the financial responsibility of the patient. Please note a co-pay may apply for a virtual visit.

  • Can the TytoCare device be purchased using an FSA or HSA account?

    You can use your FSA (Flexible Spending Account) or HSA (Health Savings Account) to pay for the TytoCare device.

  • Is TytoCare cleared by the U.S. Food and Drug Administration?

    The device complies with FDA requirements, and the stethoscope is FDA-cleared.

  • Do I need training to use TytoCare?

    Tyto Academy, accessible in the TytoCare app, has built-in training videos and guidance technology to help ensure accuracy and ease-of-use. We recommend you watch these videos.

    A one-time free educational visit is also available to test drive your device with a NorthShore healthcare expert. To initiate your educational visit, follow the same steps that you would to initiate a medical visit.

    When using TytoCare during a video visit, a provider will guide you through the examination process, letting you know where to put the stethoscope on your heart, where to place the otoscope inside the ear, etc.

  • Can the TytoCare device be used on newborns and/or people with sensitive skin?

    TytoCare can be used on children of any age. And, TytoCare conducted biocompatibility testing for individuals with skin sensitivity. No allergic reactions occurred

  • Can I return my device?

    If your kit is damaged or defective, please reach out to TytoCare customer service at 1.866.971.TYTO (8986), option 2, or send an email to support@tytocare.com.

    If you are unsatisfied with your device for any other reason, you can receive a full refund within 30 days of purchase. To begin, please email tytocarereturns@northshore.org to initiate the return process. Once approved, instructions will be provided on how to return your kit.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you on the status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, minus shipping costs.