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We are here to provide the care you need. Our centers of care are experiencing high volumes and long wait times. Learn about your care options. Currently, no routine visitors are allowed at the hospital or at any outpatient care centers.

Healthcare that fits your busy lifestyle.

NorthShore’s Enhanced Telehealth Visits Powered by TytoCare

TytoCare Kit $299.99 (free shipping) Receive a $50 Amazon Gift Card when you activate your device*

*$50 Amazon gift card, provided by TytoCare with device setup within 30 days of purchase.
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NorthShore’s Enhanced Telehealth Visits Powered by TytoCare

Healthcare that fits your busy lifestyle.

Life can be hectic—but getting a diagnosis, treatment plan or prescription when you or your kids are sick doesn’t have to be.

Now you can access on-demand Immediate Care or Pediatric visits with a trusted NorthShore provider from the safety and comfort of home. Ears and throats can be examined, hearts and abdomens listened to and temperatures taken in real-time using your smart device and a TytoCare exam kit.

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TytoCare Kit $299.99 (free shipping) Receive a $50 Amazon Gift Card when you activate your device*

*$50 Amazon gift card, provided by TytoCare with device setup within 30 days of purchase.

NorthShore University HealthSystem is the only healthcare provider in Illinois partnering with TytoCare to provide you with this leap forward in telehealth.

Telehealth has never been more complete

More than a video visit, NorthShore Enhanced Telehealth Visits allow you to share vital visuals and health data with NorthShore Immediate Care or Pediatric providers for diagnosis and treatment of conditions such as:

  • Abscess
  • Allergies
  • Animal bite
  • Insect bite
  • Asthma
  • Minor burns
  • Cold, congestion
  • Ear infection
  • Eye injuries
  • Fever
  • Flu
  • Pink eye
  • Rash
  • Sinus problems
  • Skin issues (minor irritations such as poison ivy/oak, dermatitis)
  • Sore throat

The power of peace of mind

With NorthShore Enhanced Telehealth Visits there is no compromising when it comes to your health or the health of your family—only peace of mind.

TytoCare integrates with your NorthShoreConnect account to make scheduling and record keeping easier too.

Trusted providers

You'll always be seen by a dedicated NorthShore provider. Children can be seen by their pediatrician.

Skip the wait

No leaving home sick, waiting, added germs or tantrums (your kids’ or yours).

Fast prescriptions

If a prescription is needed your provider can fill it/authorize it for you after your visit.

Cohesive care

Your visit will be entered into your NorthShore electronic medical records.


The technology

Enhanced Telehealth Visits allow you to capture clinical quality audio and video readings for exams of the heart, lung, abdomen, skin and ear with a NorthShore provider.

You will be guided through the exam and instructed on the correct placement of the kit adaptor you are using. You will then be able to capture the high-definition, high-quality images and data the provider needs in order to make a diagnosis.

Your Questions Answered

The TytoCare kit comes with:

Exam camera and thermometer
Stethoscope
adaptor for
heart, lung and
abdominal
sounds
Tongue depressor
for the throat
Otoscope adaptor for ear exams
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Frequently Asked Questions

  • When are Enhanced Telehealth Visits available?

    Appointments are available:

    • Monday–Friday, 9am to 7pm
    • Saturday/Sunday, 8am to 5pm
    • Visits are not available on major holidays—New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day

    Once you begin setting up your appointment, you will be offered an upcoming appointment time with options for immediate same-day care

  • What do I need to get started?

    You will need a:

    • TytoCare device
    • Smartphone or tablet
    • The TytoCare app
    • NorthShoreConnect account
    • 2.4 Ghz Wi-Fi or hotspot connection
  • What type of smart device do I need to use TytoCare?

    The TytoCare app works with iOS (latest two versions and Android (4.4.4 and above). Here are the specific requirements:

    • Apple device users—iOS 10 or newer; iPhone 5S, iPad Air, iPad mini, iPod touch 6, plus newer models
    • Android device users—Android 4.4.4 or newer
    • Samsung Galaxy S5, S6 plus, Note 5, A7, J7 and up, LG G4 and up
  • What type of provider will I see during my visit?

    These visits are staffed by NorthShore Immediate Care and NorthShore Pediatric providers. You will be prompted to choose a provider type when scheduling an appointment.

  • Can multiple members of one household use the device?

    Multiple members of a household can use the same TytoCare device. It will need to be paired separately to each household member’s NorthShoreConnect account. NorthShoreConnect accounts can be established for household members 12+.

  • Who can see my exam data?

    TytoCare lets you send exam data over an encrypted, secure network. Your information will be stored in your NorthShoreConnect account. This data is then stored on a cloud platform that meets privacy standards of the Health Insurance Portability and Accountability Act, also known as HIPAA. You and your healthcare provider determine who can access your medical records.

  • Does health insurance cover the cost of a NorthShore Enhanced Telehealth Visit Powered by TytoCare?

    Virtual visit coverage continues to be updated by insurance plans regularly. We recommend calling your insurance provider to determine if virtual appointments are covered under your insurance plan. Please note that payors who cover virtual visits may not cover all types of appointments. Any non-covered services are the financial responsibility of the patient. Please note a co-pay may apply for a virtual visit.

  • Can the TytoCare device be purchased using an FSA or HSA account?

    You can use your FSA (Flexible Spending Account) or HSA (Health Savings Account) to pay for the TytoCare device.

  • Is TytoCare cleared by the U.S. Food and Drug Administration?

    The device complies with FDA requirements, and the stethoscope is FDA-cleared.

  • Do I need training to use TytoCare?

    Tyto Academy, accessible in the TytoCare app, has built-in training videos and guidance technology to help ensure accuracy and ease-of-use. We recommend you watch these videos.

    A one-time free educational visit is also available to test drive your device with a NorthShore healthcare expert. To initiate your educational visit, follow the same steps that you would to initiate a medical visit.

    When using TytoCare during a video visit, a provider will guide you through the examination process, letting you know where to put the stethoscope on your heart, where to place the otoscope inside the ear, etc.

  • Can the TytoCare device be used on newborns and/or people with sensitive skin?

    TytoCare can be used on children of any age. And, TytoCare conducted biocompatibility testing for individuals with skin sensitivity. No allergic reactions occurred

  • Can I return my device?

    If your kit is damaged or defective, please reach out to TytoCare customer service at 1.866.971.TYTO (8986), option 2, or send an email to support@tytocare.com.

    If you are unsatisfied with your device for any other reason, you can receive a full refund within 30 days of purchase. To begin, please email tytocarereturns@northshore.org to initiate the return process. Once approved, instructions will be provided on how to return your kit.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you on the status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, minus shipping costs.

  • I have questions about my Amazon Gift Card

    If you pair your device with your NorthShoreConnect account and complete the Tyto Academy tutorials within 30 days of your purchase, you are eligible for a $50 Amazon gift card, provided by TytoCare. Please note that once you complete these steps, you will receive a confirmation email and then you will receive your gift card via email within two weeks. If you have questions about your gift card or eligibility, please email support@tytocare.com.