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Healthy You

A COVID-19 Message to Our Patients

Thursday, March 12, 2020 7:00 PM

Originally shared with our patients on March 12, 2020, this message has been updated due to the rapidly evolving nature of this situation.

At NorthShore, our highest priority is your health and safety. As your healthcare partner, we understand the concern and anxiety you may feel about the novel coronavirus (COVID-19) in Chicagoland and globally.

First and foremost, if you have any of the following symptoms: fever, cough, congestion, sore throat, runny nose, shortness of breath, loss or decrease of smell or taste, muscle aches with flu-like symptoms, loss of appetite, chills or shaking chills, headache, diarrhea, nausea or other gastrointestinal symptoms OR had contact with a person confirmed with COVID-19 infection OR had contact with a person under investigation (someone who has been tested for COVID-19 and is awaiting results), contact our community health hotline at 847.432.5849 or begin an E-Visit through NorthShoreConnect. Contacting us through one of these methods prior to an in-person visit will help us care for you most effectively.

 Call 911 if you have a medical emergency and alert the dispatch if you have respiratory symptoms.

If you do not have symptoms, please understand that we cannot test you. We must ensure we can provide care throughout our communities to those with the most immediate need. Your best resource for updates and information on COVID-19 is Please continue to follow healthy and safe practices:

  • Clean your hands often. Wash hands with soap and warm water for at least 20 seconds. Use sanitizer when washing is not accessible.
  • Avoid touching your eyes, nose and mouth.
  • Practice social distancing (6 feet of distance between people). Avoid close contact with people who are sick. Maintain physical distance in public spaces.
  • Stay home if you are sick and do not return to work until at least 24 hours after you no longer have a fever without fever-reducing medications.
  • Cover your cough or sneeze with a tissue or in the crook of your arm; and throw away used tissue.
  • Use disinfectant wipes or sprays to clean frequently touched surfaces at home and work.

While COVID-19 is new, preparing for this kind of health emergency isn’t new to NorthShore. We’re fully ready to isolate and manage any suspected and confirmed cases. Further, we are implementing additional visitor screenings and heightened restrictions at our hospitals to better protect our staff while serving patients who come through our doors with other medical needs.

Thank you for your trust and support as we continue to keep our focus on the health and safety of you and your family.