The Comprehensive Care Center (CCC) is a new office at NorthShore University HealthSystem created to address the growing complexity of medical care that some patients require. The office offers expanded providers and services, in one location, to address the complex needs of our patients.
Patients of the Comprehensive Care Center will have access to an expanded care team, including:
- Primary Care Physicians
- Advanced Practice Nurses
- Social Worker
The office’s care model has specialized features, including:
- Expanded office visits with the ability to be seen more often
- Active oversight during transitions of care from emergency room visits, hospitalizations, or rehabilitation
- Comprehensive medication review and education with the provider and pharmacist to ensure that treatment is optimized
- Assistance with scheduling physician and diagnostic test appointments
- Proactive outreach between office visits to check on health status
- Advance Care Planning education and support
- Help addressing behavioral health needs
- Assistance with navigating local resources to help with care at home
To become a patient of the Comprehensive Care Center, patients must meet one or more of the following criteria:
- Three or more complex chronic conditions (for example: heart disease, lung disease, or memory disorder)
- Multiple hospitalizations or emergency department visits for a chronic health problem within the last 12 months
- Management of several prescription medications
Frequently Asked Questions
What are the other benefits, including additional services and providers, the CCC offers patients?
- Aligning medical treatment with personal health goals;
- Providing clear and continuous oversight during transitions of care (e.g. emergency room visits, hospitalization and rehabilitation);
- Regular communication regarding health and wellness;
- Reviewing medications with the provider and pharmacist to ensure that your treatment is optimized;
- Assisting with scheduling of doctor’s appointments and diagnostic tests;
- Providing education and support of advanced care plan options (e.g. advanced directives, healthcare power of attorney, etc.).
Does a visit at the Comprehensive Care Center cost more than a traditional Primary Care Physician visit?
TCharges may vary at either site of care, depending on the level of service received and services performed during the visit. The center offers additional services that your doctor may order within one location, making it more convenient for patients and their families. Please check with your insurance company prior to your visit to make sure your provider is in-network with your plan. Some visits may require a referral from your insurance company in order for the visit to be paid. If your insurance company requires a referral, please make sure it is obtained prior to the visit. For an estimate of what your visit may cost, please visit www.northshoreconnect.org and select “estimates” from the billing menu.
Will I always see my doctor?
The Comprehensive Care Center uses a team-based approach in caring for our patients. This means that while you will have your regular doctor within the Comprehensive Care Center, you should expect to receive care and support from all members of our team based on your specific needs and timing of the visit.
Will my doctor see me in the hospital?
The physicians and Nurse Practitioners do not round at the hospitals. If you are hospitalized at one of the NorthShore hospitals, your doctor can continue to monitor your hospital stay through our electronic health record and will receive communication from the hospital team that is providing care to you. Once you are discharged, a member of our team will call you to discuss your hospital discharge plans and will ensure you have a follow up visit in our office. If you are hospitalized outside of NorthShore, please notify us when it is convenient and safe to do so. This will allow us to learn details of the hospital stay so we know when to follow-up with you to ensure a smooth and safe transition.
Do you offer home visits or nursing home visits?
The physicians and Nurse Practitioners do not provide visits to patient homes. Dr. Braund does go to several nursing homes, however we generally do not provide care to our patients while they are in a nursing home.