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Comprehensive Care Center

The Comprehensive Care Center (CCC) is a new office at NorthShore University HealthSystem created to address the growing complexity of medical care that some patients require. The office offers expanded providers and services, in one location, to address the complex needs of our patients.

Patients of the Comprehensive Care Center will have access to an expanded care team, including:

  • Primary Care Physicians
  • Advanced Practice Nurses
  • Pharmacist
  • Social Worker

The office’s care model has specialized features, including:

  • Expanded office visits with the ability to be seen more often
  • Active oversight during transitions of care from emergency room visits, hospitalizations, or rehabilitation
  • Comprehensive medication review and education with the provider and pharmacist to ensure that treatment is optimized
  • Assistance with scheduling physician and diagnostic test appointments
  • Proactive outreach between office visits to check on health status
  • Advance Care Planning education and support
  • Help addressing behavioral health needs
  • Assistance with navigating local resources to help with care at home

To become a patient of the Comprehensive Care Center, patients must meet one or more of the following criteria:

  • Three or more complex chronic conditions (for example: heart disease, lung disease, or memory disorder)
  • Multiple hospitalizations or emergency department visits for a chronic health problem within the last 12 months
  • Management of several prescription medications

 

Frequently Asked Questions

What are the other benefits, including additional services and providers, the CCC offers patients?
  • Aligning medical treatment with personal health goals;
  • Providing clear and continuous oversight during transitions of care (e.g. emergency room visits, hospitalization and rehabilitation);
  • Regular communication regarding health and wellness;
  • Reviewing medications with the provider and pharmacist to ensure that your treatment is optimized;
  • Assisting with scheduling of doctor’s appointments and diagnostic tests;
  • Providing education and support of advanced care plan options (e.g. advanced directives, healthcare power of attorney, etc.).
Does the Comprehensive Care Center cost more than a traditional Primary Care Physician?

The center offers additional services within one location and all rendered services will be charged based on NorthShore rates. Please verify participation and coverage for all services with your insurance company.

How long does it take to get a New Patient appointment once I am accepted into the Comprehensive Care Center?

The timeframe for a new patient appointment will vary based on your specific needs and requests.   If you feel you need an earlier appointment, please let our office staff know and they can work with you to find an appointment time that works for you.  This may require you to see a different provider in the practice or we can also add you to a waitlist and will notify you if an earlier appointment becomes available.

Will I always see my doctor?

The Comprehensive Care Center uses a  team-based approach in caring for our patients. This means that while you will have your regular doctor within the Comprehensive Care Center, you should expect to receive care and support from all members of our team based on your specific needs and timing of the visit.

Will my doctor see me in the hospital?

The physicians and Nurse Practitioners do not round at the hospitals.  If you are hospitalized at one of the NorthShore hospitals, your doctor can continue to monitor your hospital stay through our electronic health record and will receive communication from the hospital team that is providing care to you.  Once you are discharged, a member of our team will call you to discuss your hospital discharge plans and will ensure you have a follow up visit in our office.  If you are hospitalized outside of NorthShore, please notify us when it is convenient and safe to do so.  This will allow us to learn details of the hospital stay and to ensure we know when to follow-up with you to ensure a smooth and safe transition.

Do you offer home visits or nursing home visits?

The physicians and Nurse Practitioners do not provide visits to patient homes. Dr. Braund does go to several nursing homes, however we generally do not provide care to our patients while they are in a nursing home.

Can I keep my current Primary Care Physician outside of the Comprehensive Care Center?

The Comprehensive Care Center physicians are Primary Care Physicians.  Once you establish care, it is considered a transfer of care and the CCC physician will become your new PCP. 

Do you offer consultations?

We do not offer consultations at this time.

How is the Comprehensive Care Center different from a standard Geriatric office?

Geriatricians focus their practice on the elderly exclusively.  The Comprehensive Care Center treats patients with multiple complex medical conditions, regardless of age.  Age alone will not qualify you to become a patient at the Comprehensive Care Center.   

Are all of the doctors geriatricians?  What are their qualifications to treat patients with complex conditions?

No, not all of our physicians are geriatricians though some are board certified in Geriatric Medicine and our Nurse Practitioners are board certified Adult-Gerontology Primary Care Nurse Practitioners (AGPC-NPs).  All of our physicians and Nurse Practitioners have extensive training and experience in order to meet the complex needs of the patients in the Comprehensive Care Center.

Does the Comprehensive Care Center have other locations?

Our physicians currently only see patients at our office on the Glenbrook Hospital campus, located at 2050 Pfingston Road, Suite 200, Glenview, IL.