In the past, I have had prompt responses from my emails to my doctor.This time , I emailed a concern to my cardiologist and it's been over a a week with no answer.  Are doctors no longer participating in "email you doctor"?

Hi BUBIE12, Sorry about the delay you are having. If you would like to email webmaster@northshore.org with some more details we will reach out to your doctor and see about getting you an answer to your email.

My response times from doctors are hit and miss as well. Too bad it's a good tool. I also understand that some patients abuse the tool by engaging in excess conversations. But I'd like to see published guidelines both for the patient and the doctor. If I'm going to use the tool i must have a set of expectations.

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