Conditions & Procedures
Endoscopic Sinus Surgery,
Head and Neck Surgery,
Myringotomy and Tubes,
Dr Chen is always so caring and talks to my daughter about her care plan and or procedures and if she is ok with it. Dr Chen is always so prompt on messages and thorough. My daughter has chronic ear infections and has been very accommodating at fitting her in as needed at a more convenient location since we live in WI. You truly can feel that she really cares for her patients well being and make them a part of the care plan and not just tell you to have testing etc., just because she said so. Absolutely AMAZING physician and bed side manner.
Dr. Chen is not only competent, but also kind and concerned. She is not arrogant--She is humble and caring. I will stay with this practice.
Dr Chen always gave me opportunities to ask questions and answered them thoroughly. The fact that she was friendly and smiled a lot made the visit enjoyable.
Dr states in her video she strives to develop long relationships with her patients but when we talked she said I could see anyone in the department.( not " I want to see you be sure your appt is with me " )
I felt like I left with no answers. She basically asked me what I thought. I didn't go there to tell her what I thought, I went for an answer.
Dr. Chen not only spent time with me and then ordered an x-ray, which I immediately had done in the Radiology department in the same building, but after I left the building to do some errands in the nearby shopping center, Dr. Chen called me regarding the X-ray results and asked, if I were still in the area, could I come back for her to see me again. I did come back, we discussed the results of the x-ray, and she determined after speaking ion the phone with a doctor in another specialty that I should have a CT scan, and she gave me the number to call to schedule the scan (because it wasn't available at this location) and put in an order for the CT scan. Before this, I've never experienced this level and rapidity of follow-up . Usually, in my experience, when a doctor gets lab or x-ray results, and I have to go back to the doctor for follow-up, I have to schedule a new visit on a later date and thus have another trip to the doctor. I highly recommend Dr. Chen for her truly caring about getting me through this process with such little delay.
Although the doctor was lovely, the dis-organization caused by the "missed hearing test appt" and inconvenience of driving to the Vernon Hills site make it very difficult to recommend this org to others. There are plenty of good doctors in Gurnee - though perhaps not in the NS organization.
Dr Chen is very personable, caring and accommodating.
first visit with doctor. I'm sure I will have confidence
"Knowledgeable and Courteous."
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