Conditions & Procedures
Endoscopic Sinus Surgery,
Head and Neck Surgery,
Myringotomy and Tubes,
We've been seeing Dr. Chen for 8 years. She is awesome!
Dr. Chen recommended treatment and it cured my problem that day. I was very pleased!
Dr. Chen did an excellent job of explaining things to me
Dr. Chen provided objective, direct info about my ear condition. This was extremely welcome. I have complete confidence in Dr. Chen.
very good experience
A very good doctor.
i have nothing against Dr. Chen. My problem lies with Northshore practices. It seems to me that all that Norhtshore cares about is billing as much to a patient. I thought my visit to Dr. Chen was a total waste of time. I am pretty sure it is not Dr. Chen's intent but I had to schedule and come to this appointment and all she did was look into my ears, my nose and mouth for about 30 seconds to tell me that everything was ok and that from the chart because my hearing is not same on both sides that I should get an MRI. My goodness, she could have seen that on the chart without me being there. Maybe should have asked me to go take an MRI first before the visit so it will be well worth the visit and the money I am paying. It is ridiculous for the Northshore Sytem to care more about billing the maximum amount of money versus taking care of the patient and be respectful of their time. Again, this is not about Dr. Chen, THIS IS ABOUT THE NORTHSHORE SYTEM who it seems to me is just interested in billing as much as they could to make money. I hope I am wrong. I feel like it was a waste of time for me.
Didn't seem all that interested in discussing options. I had to push to discuss scans (CT, MRI) to see what's wrong and to discuss state-of-the-art options, of which she seemed uncertain.
*Dr. Chen was able to identify my daughter's condition which we had been seeing other specialists for months. She is so knowledgeable!
Dr Chen is great with my daughter. She speaks to her and makes sure she will ask my daughter questions on how she feels and what is going on. My daughter was in a lot of pain and Dr Chen fit us in on the same day. She is always a life a saver
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