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I've been coming to NorthShore for some years and have appreciate the great care.
I mentioned some health concerns and none were addressed
This was an odd physical. Dr checked my heartbeat and throat and said I "seem healthy" Nothing else ? Is a physical even necessary?
I was very upset when I arrived for my appointment as I had done for years before and was informed that despite fasting until 11 a.m. I would not be able to get blood work done because the lab was booked and I had not been informed that an appointment was required. This made me appointment uncomfortable for no reason. I was also seen more than 40 minutes late with no explanation.
She is laid back. Doesn't ever seem to be very alarmed at anything.
She was a very good care provider. It was good getting to know her for the first time and I would like to have her be my primary care physician going forward.
She is patient centered and patient focused, stepping way outside her role and expectations and stepping up to cover lunch breaks of other staff which resulted in dr Gilbertson being the one that called me from the waiting room, directed me to the room AND took my vital signs(I'm in the medical field and have never witnessed a doctor or worked with a doctor that would take on those tasks) but in the face of being understaffed at my particular appointment time, Dr Gilbertson went way outside her role, probably not really having to, as she could have just waited for the staff, but she was very patient and not rushed, or at least it didn't feel like that to me, depsite having no other staff at that time and I imagine a full patient load.
Dr Gilbertson is great! She takes time to listen and assess!
I did not feel like my needs were listened to. I wasn't offered any advice on what might be causing my symptoms and when my tests came back normal, there was no acknowledgement of the problems I presented for
Dr shows true concern
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