Spiritual Care & Music Therapy | Language and Communication Services | Mail and Flowers | Newspapers and Books

Spiritual Care & Music Therapy

Spiritual Care and Music Therapy is a department with two distinct disciplines—Chaplains and Music Therapists—each working from their areas of expertise for the same purpose, namely, top-quality care for our NorthShore patients and their loved ones.

As part of its effort to provide excellent patient care, NorthShore recognizes that every patient must receive comprehensive care.  Clinically trained, board-certified Chaplains from the Spiritual Care and Music Therapy Department provide support to meet the spiritual, emotional and cultural needs of each patient as it relates to his or her present medical condition.

Spiritual Support from the Chaplain

The goal of Spiritual Care services at is to engage the spiritual dimension of people, their beliefs, faith, culture, values, and religious practices for healing, well-being and growth. When faced with times of stress, illness and crisis, people often draw closer to their spirituality. Support from the Chaplain can play a major role in the healing process and can help patients and their loved ones through challenges associated with illness or injury.  NorthShore’s Chaplains offer support that is respectful of each patient’s spirituality, religious beliefs, privacy and dignity.

To reach a Chaplain or to request Spiritual Care services at Highland Park Hospital, please call 847.480.2733. Spiritual Care services from the Chaplain are available 24 hours per day, seven days per week.

Music Therapy

NorthShore includes Music Therapy as one means of ensuring comprehensive, holistic patient care. Music Therapy involves the therapeutic, evidence-based use of music by a board-certified music therapist to enhance and/or maintain physical, social, emotional and/or cognitive functioning for persons of all ages. Music Therapy services are available to all NorthShore patients and family members/loved ones at no charge. 

To reach a Music Therapist or to request Music Therapy services at Highland Park Hospital, please call the Music Therapy referral line at 847.480.2607.

Language and Communication Services

As patients and families you have the right to have effective communication regarding your care and treatment in a language and communication device that you understand.

In-person Language Interpreters and Sign Language Interpreters are provided free of charge for patients with limited English proficiency and those who are hearing impaired. Phone-based language interpretation is available at all times for all languages, as well as telecommunication devices for the hearing/sight impaired.

Please ask your nurse or caregiver to arrange for assistive communication services/aids should you need medical care at any of our NorthShore locations.

Mail and Flowers

A volunteer will deliver mail and flowers to patients Monday through Friday and will be happy to mail outgoing letters.  Flowers, postcards and stationary are available for purchase in the Alcove Gift Shop on the first floor or at our online gift shop.  Please note that the Hospital does not permit flowers in the Intensive Care Unit.  Flowers will be returned to the florist.  Flowers that arrive after patients leave the hospital will also be returned to the florist. 

Newspapers and Books

Volunteers distribute complimentary copies of the Chicago Tribune to patient rooms Monday through Friday between 8:30 a.m. and 10 a.m.  On weekends, contact Concierge Services for newspapers at 4-YOU (4968).  These newspapers are also available weekdays and weekends in vending machines located on the lower level in the cafeteria.  Volunteers are available to bring reading materials to patient rooms Monday through Friday, 8:30 a.m. to 4 p.m.  For more information call the Volunteer Office at 847.432.3919.

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