Medical Records

Ensuring patient confidentially is a top concern of NorthShore University HealthSystem. To learn more about this, read about our Patient Right and Responsiblities statement.

NorthShore University HealthSystem maintains patient records in accordance with regulatory standards. These standards do not require that all patient records be permanently retained. Depending on the date and type of service, patient records and films may no longer be available for access and reproduction.

Request Copy of Your Medical Record

To request a copy of your medical record:

If you are an insurance, attorney’s office, or record retrieval company, please mail your request to the address below. Faxed or emailed requests will not be accepted.

Health Information Management
Attention to Ciox
4901 Searle Parkway Suite 170
Skokie, IL 60077

• NorthShoreConnect
  If you have an active NorthShoreConnect account, you can request your record through NorthShoreConnect.
  If you are not a member, you may request an access code today.
  The normal turnaround time to receive records through NorthShoreConnect is 1-3 business days. 
  
  
• Email/Fax
  You may download a medical record request form and email the completed form to releaseforms@northshore.org or fax it to 847-982-4499.

The normal turnaround time to receive copies of records is 7-10 business days. If you require the information in less time or on an emergent basis, you may call our call center to schedule a time to pick up your records at one of our four hospital medical records locations. Our walk-in hours at the hospital locations are Monday - Friday, 7:30 a.m. - 4 p.m. CST.

To contact us, please call our call center at 847.982.4450.

For some types of records, you will need to contact the departments listed below to obtain records. Please contact the location most convenient for you.

You have the right to access, review and get copies of your medical record. You have a right to request amendments to your medical record in accordance with our policies. Except where permitted by law, your medical record cannot be released without your consent.