We are now re-opening care for non-emergency surgical and elective procedures, testing procedures, outpatient services, and physician office appointments. In doing so, we want you to know that our facilities and practices are safe and open for business. We have instituted federal, state, and best practice health guidelines for the safety and well-being of our care teams and patients. Please refer to the following frequently asked questions.
NorthShore Resuming Non-Emergency Surgical and Elective Procedures
Is it safe for me to have my surgery or procedure at a NorthShore hospital?
Yes. We understand your concerns about possible exposure to the virus and take them very seriously. Please be assured that NorthShore has robust screening processes and infection prevention protocols in place to make sure our patients receive quality and safe care.
Given that NorthShore operates as an integrated health system, we are able to ensure we continue to care for patients with COVID-19 at specific, designated sites, while non-COVID-19 expert teams care for the health needs of non-COVID-19 patients at separate sites.
How will I be notified about my scheduled surgery?
Your surgeon or interventional procedure physician, or a member of their team, will contact you directly to schedule your surgery or procedure. If you wish to reach us, please contact your physician to inquire about getting your surgery or procedure scheduled.
Will I be able to bring family and friends with me on the day of my surgery or procedure?
We ask that each patient arrive alone on the day of their surgery or procedure, if possible. This is to keep all our patients and team members safe. If you need a companion to assist with your check-in, only one visitor per patient will be allowed. For the duration of procedures, the visitor may be asked to wait in their vehicle. Our staff will notify them to return and pick you up when your procedure is completed. For the visitor to enter our facility, they will need to wear a mask and pass our screening process. A member of our team will review instructions with you prior to your surgery or procedure.
NorthShore In-Office and Telehealth Visits and Lab Work for Non-COVID-19 Patients
How is NorthShore handling ALL doctor’s appointments for patients who don’t need surgery and don’t have COVID-19?
You may call your doctor’s office or visit NorthShoreConnect to schedule an appointment. You will be asked a series of screening questions about symptoms and contact exposure history.
Following the screening, your physician and care team will coordinate the next steps, including determining whether an in-person or telehealth (video-enabled device) visit is most appropriate for your needs. Your physician and care team may also refer you to one of our Immediate Care Centers for further evaluation of your symptoms. If an appointment is scheduled, you will also be asked to monitor for any symptoms and to contact your doctor’s office if you develop symptoms prior to your appointment.
What should I expect when I arrive for my appointment?
You will undergo our screening assessment before entering the doctor’s office. If you do not pass the screening, our staff will contact your doctor to determine the next steps. You will be required to wear a mask during your visit. The mask must cover your mouth and nose.
Am I allowed to bring visitors to my appointment?
For the health and safety of all of our patients and staff, please plan on attending your visit without a visitor. However, if you need someone to accompany you, they must undergo our screening assessment before coming into the office. If they do not pass the screening, they will not be allowed to accompany you and will be asked to wait in their vehicle. If they pass the screening, they must wear a mask while accompanying you and practice social distancing in our waiting room.
What about parents or guardians of minor age children (under age 18)?
If you are a parent or guardian of a minor, you will undergo our screening assessment before entering the doctor’s office. If you do not pass the screening, our staff will contact your child’s doctor to determine next steps. If you pass the screening, then you must wear a mask while accompanying your child.
Is it safe to wait for my appointment in the office waiting area?
For everyone’s protection, we ask all patients and visitors to socially distance in the waiting rooms. All chairs are positioned six feet apart and everyone is required to wear a mask. In our physician offices, please arrange with the front desk if you prefer to wait in your vehicle.
What else is NorthShore doing to promote social distancing in the office?
For most appointments, patients on NorthShoreConnect can eCheck-in 48 hours prior to their appointment. Additionally, if you have the NorthShoreConnect Mobile App on your smartphone and “Appointment Arrival” enabled in settings, you can notify us when you arrive for your visit. This technology promotes a contactless check-in and arrival experience and/or greatly reduces the time you need to spend at the front desk of the office.