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COVID-19 FAQs

This is a rapidly evolving situation and NorthShore will provide updated information as it becomes available.

We continue to closely monitor the novel coronavirus (COVID-19) situation.

Experiencing symptoms of COVID-19 or think you may have been exposed? View our care options.

Read our frequently asked questions to learn more about NorthShore's response to COVID-19.


General COVID-19 Vaccine and Vaccination Information
For the latest COVID-19 Vaccine related information visit the COVID-19 Vaccine Information page.


COVID-19 Current Resurgence
Helpful Information About NorthShore Services and Safety Tips

How do I get a COVID-19 test at NorthShore?

To recieve a COVID-19 test you can walk into any Immediate Care location, complete a COVID-19 eVisit, or call 847-HEALTH-9. We are providing testing to individuals who are symptomatic, asymptomatic who have been exposed to COVID-19, and those who are asymptomatic without exposure. For more information, please visit our COVID-19 testing page.

How much will it cost to get tested for COVID-19?

Testing at NorthShore University HealthSystem will come at no cost to patients. Uninsured will be offered free testing and follow up care will be managed through our financial assistance and charity program.

Government regulations require NorthShore to list “cash price” associated with COVID testing as follows:

  • COVID rapid test: $165
  • COVID High Throughput test: $230
  • Office Visit: $177-$371
  • ER visit: $875-$1,595
Is NorthShore able to provide appropriate care for non-COVID-19 patients?

NorthShore has preparedness plans in place to ensure members of our community who have non-COVID-19 conditions are treated and cared for with the same high standards that the community has come to trust from NorthShore. We have expanded other types of access points to support the practice of social distancing such as phone visits, E-Visits, and video visits.

Does NorthShore have adequate medical supplies and medicine?

We are managing our Personal Protective Equipment (PPE) and other critical supplies very carefully and sensibly for the protection of our patients and employees; and are currently at adequate supply levels. The same is true for our pharmaceutical needs—we have sufficient medicine supplies for our patients.

What can I do to protect my health and safety?

There are several things we can all do to remain safe, healthy and vigilant.

  • Wear a mask and make sure it completely covers your nose and mouth.
  • Wash hands with soap and warm water for at least 20 seconds. Use hand sanitizer when washing is not available.
  • Practice physical distance—6 feet or more of distance between people.
  • Avoid social gatherings and instead use technology such as FaceTime/video communication to keep in touch with loved ones.
  • Avoid unnecessary travel.
  • Stay home if you are sick.
How can I help spread the word, not the virus?

Everyone can play their part by becoming a NorthShore Safety Ambassador. Please visit northshore.org/covidsafety.

Where can I find more information about COVID-19?

You may access additional information from the following sites:
Centers for Disease Control and Prevention: CDC.gov
Illinois Department of Public Health: DPH.Illinois.gov
World Health Organization: WHO.int