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We welcome visitors to our care settings while they’re wearing masks. View our updated visitor guidelines.

COVID-19 FAQs

We continue to closely monitor the novel coronavirus (COVID-19) situation.

Experiencing symptoms of COVID-19 or think you may have been exposed? View our care options.

Read our frequently asked questions to learn more about NorthShore's response to COVID-19.


General COVID-19 Vaccine and Vaccination Information
For the latest COVID-19 Vaccine related information visit the COVID-19 Vaccine Information page.


COVID-19 Current Resurgence
Helpful Information About NorthShore Services and Safety Tips

How do I get a COVID-19 test at NorthShore?

To receive a COVID-19 test, walk into any Immediate Care location, complete a COVID-19 eVisit, or call 847-HEALTH-9. Please bring your insurance card and ID. Very important to know is that now uninsured and some insured patients will be responsible for bearing the full or partial cost of a COVID-19 test, depending on your insurance coverage. For more information, please visit our COVID-19 testing page.

How much will it cost to get tested for COVID-19?
Most insurance providers cover the full cost of COVID-19 testing for patients with symptoms or who have had an exposure. Please bring your insurance card and your ID with you to your testing appointment. However, effective immediately, NorthShore will bill the full cost of COVID-19 testing to patients without insurance and any remaining balances after insurance pays. 

COVID-19 testing and processing fees are: 
  • COVID rapid test: $165
  • COVID High Throughput test: $230
  • Office Visit: $177-$371

Individuals who are concerned about their ability to pay for COVID testing can apply for Financial Assistance

Is NorthShore able to provide appropriate care for non-COVID-19 patients?

NorthShore has preparedness plans in place to ensure members of our community who have non-COVID-19 conditions are treated and cared for with the same high standards that the community has come to trust from NorthShore. We have expanded other types of access points to support the practice of social distancing such as phone visits, E-Visits, and video visits.

Does NorthShore have adequate medical supplies and medicine?

We are managing our Personal Protective Equipment (PPE) and other critical supplies very carefully and sensibly for the protection of our patients and employees; and are currently at adequate supply levels. The same is true for our pharmaceutical needs—we have sufficient medicine supplies for our patients.

What can I do to protect my health and safety?

There are several things we can all do to remain safe, healthy and vigilant.

  • Wear a mask and make sure it completely covers your nose and mouth.
  • Wash hands with soap and warm water for at least 20 seconds. Use hand sanitizer when washing is not available.
  • Practice physical distance—6 feet or more of distance between people.
  • Avoid social gatherings and instead use technology such as FaceTime/video communication to keep in touch with loved ones.
  • Avoid unnecessary travel.
  • Stay home if you are sick.
How can I help spread the word, not the virus?

Everyone can play their part by becoming a NorthShore Safety Ambassador. Please visit northshore.org/covidsafety.

Where can I find more information about COVID-19?

You may access additional information from the following sites:
Centers for Disease Control and Prevention: CDC.gov
Illinois Department of Public Health: DPH.Illinois.gov
World Health Organization: WHO.int