Ensuring patient confidentially is a top concern of NorthShore University HealthSystem. To learn more about this, read about our Patient Right and Responsiblities statement.

NorthShore University HealthSystem maintains patient records in accordance with regulatory standards. These standards do not require that all patient records be permanently retained. Depending on the date and type of service, patient records and films may no longer be available for access and reproduction.

Request Copy of Your Medical Record

To request a copy of your medical record:

The normal turnaround time to receive copies of records is 7-10 business days. If you require the information in less time or on an emergent basis, you may call our call center to schedule a time to pick up your records at one of our four hospital medical records locations. Our walk-in hours at the hospital locations are Monday - Friday, 7:30 a.m. - 4 p.m. CST.

To contact us, please call our call center at 847.982.4450.

For some types of records, you will need to contact the departments listed below to obtain records. Please contact the location most convenient for you.

Record Type  Department  Service  Location  Phone  Number
 Diagnostic Imaging Films (MRI, CT,  X-Ray, etc)  Radiology  Evanston
 Highland Park
Pathology Slides Surgical Pathology 847.663.2100 - option #1
 Cardiac Imaging Films (Echo, Cardiac Cath, etc)  Cardiac  Imaging  Evanston
 Highland Park
 Billing Questions
 Itemized Bills
 Billing  847.570.5000

You have the right to access, review and get copies of your medical record. You have a right to request amendments to your medical record in accordance with our policies. Except where permitted by law, your medical record cannot be released without your consent.